Privacy policy
Joint Action Care Privacy Policy
Joint Action Care’s Privacy Policy describes how Joint Action Care collects, uses, and shares your personal data.
Updated September 4, 2024
What is Personal Data at Joint Action Care?
At Joint Action Care, we believe in privacy rights, regardless of your location around the world. Any data that directly identifies you (such as your name) or data that can be used to an extent to identify you (such as your address), is considered personal data. For Joint Action Care, aggregated data is not considered to be personal data.
This Privacy Policy outlines how Joint Action Care uses your personal data.
Your Privacy Rights at Joint Action Care
At Joint Action Care it is your right to access, transfer and correct your data. Under no circumstances will Joint Action Care sell your data, including as a “sale and agreement to sell” outlined in the New South Wales Sales of Goods Act 1923, accessible at legislation.nsw.gov.au.
To exercise your rights listed above, you can contact support@jointactioncare.com with any queries. Requests you make in regard to your privacy rights may be denied in the event their execution would diminish the privacy of others or the request is provoking, impractical or trivial, as deemed by Joint Action Care.
Personal Data Joint Action Care Collects from You
Joint Action Care aims to only collect the personal information necessary to deliver our products. The personal information Joint Action Care collects is determined by how you engage with our services.
Joint Action Care collects information through the many interactions you can have with us, including:
Personal information: Your name, email address, phone number, physical address, type of Osteoarthritis, severity of Osteoarthritis and type of fitness equipment owned
Payment information: Your payment details, such as your method of payment and billing address
Transaction information: Data on your purchasing history with Joint Action Care
Usage information: Data on how you interact with our services
Other information: Any other information you consensually grant Joint Action Care
It is not required that you provide all of the above personal information to Joint Action Care. However, provision of our services may be dependent on access to some of the above information.
Joint Action Care’s Use of Personal Data
Joint Action Care uses your personal information only when we have a legal basis to do so. Depending on the situation, Joint Action Care may use your data with your consent or when it is necessary to uphold your rights, interests or to comply with the law.
Joint Action Care uses your personal information to provide our services, communicate with you, personalise your customer experience, process your transactions, secure your products and adhere to the law.
Provide our services: Joint Action Care collects personal data necessary for provision of our services. For example, collecting an email address may be necessary for receiving products from Joint Action Care.
Communicate with you: At times, we may use your personal information to communicate with you. For example, communication could include alerting you to an update in our Privacy Policy.
Personalise your customer experience: Your experience with our company can be altered based on preferences you choose. For example, if you choose to customise your product on our website www.jointactioncare.com, Joint Action Care will retain your information in order to deliver these personalisations.
Process your transactions: In order to process transactions, Joint Action Care will collect data such as your payment information, name and product purchased.
Secure your products: Your personal information connects you to the products you purchase from Joint Action Care and enables us to stop fraud and theft of your products that could otherwise occur.
Adhere to the law: Your information may be used for reporting obligations, tax purposes or to act in accordance with a lawful government request.
Joint Action Care will retain your personal information for a period we deem necessary to provide you with our services. Following this period, your personal information will be held for the shortest possible period permissible under law.
Joint Action Care’s Sharing of Personal Data
Joint Action Care may share your personal data with service providers, company partners or relevant law enforcement.
Service providers include companies or individuals engaged by Joint Action Care to be involved in the delivery of company products. All Joint Action Care service providers are required to act in accordance with this Privacy Policy. Any personal data shared with the service provider cannot be further shared and must be deleted upon the completion of the work requested.
Our partners include any other companies who we associate with. These partners are required to adhere to this Privacy Policy when interacting with us. In the event Joint Action Care is sold or merges with a company we associate with, personal data will be disclosed to this company alone.
Joint Action Care may reveal your personal information to law enforcement if required. This may occur in the event that your personal information is necessary for matters of national security or law enforcement. Additionally, your personal information may be disclosed if it is necessary to enforce our Terms of Service.
Use of Cookies
Joint Action Care’s website may use “cookies”. This technology is utilised by Joint Action Care to help us better understand consumer behaviour, such as giving us information on which aspects of our website are most interacted with.
If it is your preference that Joint Action Care does not use cookies, you may disable the use of cookies if it is a feature of your browser. Some aspects of Joint Action Care’s website may be inaccessible if cookies are disabled. If you are unable to disable the use of cookies in your browser and would like for Joint Action Care to not collect cookies, you should not access our website.
Transfer of Personal Data Between Countries
Joint Action Care may access or transfer your personal data around the world to company owned operations located globally. Data may be transferred to perform activities outlined in this Privacy Policy. Joint Action Care complies with laws on the transfer of personal data between countries to help ensure your data is protected.
Protection of Your Personal Data and Privacy
Each employee of Joint Action Care is committed to protecting your data. Employees can only access user data if it is integral to the work they complete. Any breach of the privacy rights outlined in this Privacy Policy by an employee of Joint Action Care will result in serious punitive action.
In addition to this, Joint Action Care continually works to protect your personal data. Our technology is frequently updated to ensure the latest protections from exterior threats and personal data irrelevant to the processing of our services is not held by the company.
Further Questions
If you would like to contact a company employee, would like to submit a complaint or have questions about Joint Action Care’s Privacy Policy, please contact support@jointactioncare.com.
If you are unsatisfied with our use of your data, you can engage with the relevant regulator. If requested, we will work to provide you with information on the relevant regulator for your circumstances.
In the event this Privacy Policy changes, it will be uploaded to www.jointactioncare.com and any customers of the company will receive at least one week's notice of the change.